For People Using Mental Health or Substance Use Disorder Services – Call the Recipient Rights/Customer Services Department for help at 1-888-482-8269 or 989-895-2317
You have the right to have information about your mental health treatment kept private. You also have the right to look at your own clinical records and add a formal statement about them if there is something you do not like. Generally, information about you can only be given to others with your permission. However, there are times when your information is shared in order to coordinate your treatment or when it is required by law.
Confidentiality and Family Access to Information
Family members have the right to provide information about you to BABHA. However, without a Release of Information signed by you, BABHA may not give information about you to a family member. For minor children under the age of 18 years, parents are provided information about their child and must sign a release of information to share with others.
If you receive substance use disorder services, you have rights related to confidentiality specific to substance use disorder services defined in 42 CFR-Part 2.
Under the Health Insurance Portability and Accountability Act, known as HIPAA, you will be provided with an official Notice of Privacy Practices from your community mental health services program. This notice will tell you all the ways that information about you can be used or disclosed. It will also include a listing of your rights provided under HIPAA and how you can file a complaint if you feel your right to privacy has been violated.
If you feel your confidentiality rights have been violated, you can call the Recipient Rights/Customer Services Department.