Recipient Rights & Customer Services

Recipient Rights/Customer Services 1-888-482-8269 or 989-895-2317– We are ready to help, and just a phone call away…

Bay-Arenac Behavioral Health Authority’s (BABHA) Recipient Rights/Customer Services department helps people receiving mental health services in Bay, Arenac, Huron and Tuscola Counties. We want you to be satisfied with the services you receive. The goal of Customer Services is to help you understand the services we offer, services that you receive, and to help you solve problems. You may reach us at 1-888-482-8269.

The staff at Customer Services can:

  • Help you understand and use the mental health system, including Recipient Rights.
  • Give you information about Person-Centered Planning, Self-Determination, Independent Facilitation, Recovery and more.
  • Help you with questions, problems, and paperwork.
  • Help you with appeals and grievances (complaints).
  • Help with State Medicaid Fair Hearings or State Alternative Dispute Resolutions.
  • Give you information about resources and supports in the community.
  • Help you set up free oral interpretive services for people with limited English ability or hearing losses.
  • Give up-to-date information on the benefits available to you through, and insurances accepted by, your local community mental health agency and any possible cost to you. To apply for benefits or see what your current benefits are click on the link: https://www.mibridges.michigan.gov/access/
  • Give you information on advance directives in Michigan. Or, you can click on the link to look for the information yourself: http://www.michigan.gov/mdch/0,4612,7-132-2941_4868_41752—,00.html
  • Give you a Guide to Services and a Local Choice Provider Directory with information on local and national advocacy groups.

How to locate your State Representative within the Michigan House of Representatives:

http://house.michigan.gov/mhrpublic/

How to locate your State Senator within the Michigan Senate:

http://www.senate.michigan.gov/fysbyaddress.html

You can also get assistance navigating the Health benefit system by contacting Bay Health Plan at 989-895-4008